Black Country Rocks Customer Service

Customer service is lying in the gutter with multiple stab wounds.  It's going the way of the dodo, the bustle and the rotary-dial phone; finding a company that stands behind its products and goes above and beyond to keep the customer happy is more unusual than finding an ethical politician.  So when you run into it, you have to tell everyone.  So here's a little story about one of those rare gems:  Black Country Saddlery.